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    Warranty Policy

    (Please read carefully the user manual and warranty conditions)
    1. Warranty policy::
    • Kim Sa company complies with the terms and conditions warranty of the manufacturers such as: Juniper, Fortinet, Ubiquiti, Cisco, Motorola, Zebra, HP, Western, Dell, Lenovo, IBM, Delta, Samsung, Toshiba, Peplink, Axis, Honeywell, Epson, Qnap, Seagate, APC, Synology, Thecus, CyberPower,...
    2. Warranty case:
    • Warranty must be in full stamp status, not torn, erased, or smudged...
    • The warranty card attached to each product and the time limit inscribed on the warranty card must remain valid
    3. Cases not covered by the warranty:
    • The product is burnt or damaged due to mechanical action, deformation, fall, breakage, impact, scratch, damage due to humidity, rust, animal intrusion, natural disasters, fire, Use the wrong voltage regulation
    • Software errors (data, documents, texts and software provided free of charge, stored with the product)
    • Customer automatically disassembles, repairs by individuals or technicians who are not employees of the Warranty Center
    • The cases of stamps / warranty labels on products and components are not intact or modified...
    • Warranty card is lost, modified, inaccurate or inaccurate
    • Gifts and accessories used in the process of using ink ribbons, drums, ink cartridges, printheads
    • Barcode number, serial number on the product is unknown or incorrect with archive data at Kim Sa company
    4. Working time:
    • 8:00AM - 12:00PM
    • 13:30PM - 17:30PM
    • All weekdays except Saturday, Sunday and public holidays
    • If you have any questions, please contact the Warranty Center directly
    Thanks for the cooperation and favor of our customers
    Strategic Partners of Kim Sa company